Retail Store Manager

P.F. Candle Co. is coming to Williamsburg! We are hiring a full-time Store Manager to join our team at our brand new store location.The Store Manager serves as the main point of contact between our in-store retail associates, organizational team members, and our growing New York customer base. 

Manager responsibilities include: successfully running day-to-day operations, driving year-round sales, and aligning the store’s atmosphere with overall creative direction.

This role is integral in expanding P.F.'s presence and requires commitment to a high level of customer service, as well as sound business practices that prioritize brick & mortar viability. This position reports to the Sales Director and oversees 1-3 Retail Associates.

POSITION: Full Time, Hourly

START DATE: November 2024

SALARY: $74k/year

RESPONSIBILITIES:

Daily Operations

• Manage daily operations including: opening and closing duties, customer care needs, POS processes (including cash management), and re-ordering of supplies
• Responsible for overall cleanliness and organization of store, as well as any needed maintenance; ensures associates complete daily tasks to maintain store presentation
• Build monthly staff schedule with business needs and associate availability in mind
• Merchandise and style the store within the P.F. aesthetic and guidelines, actively communicating updates to Creative Director
• Responsible for profitable operations of location by achieving sales goals and properly managing store budgets, including but not limited to: labor, inventory, and supplies 

Store Presentation & Experience

• Represent P.F. and company values at all times by actively engaging with customers in a friendly and approachable manner
• Create a welcoming atmosphere that offers approachable fragrance guidance via authentic and personal connections 
• Collaborate with Marketing on any shop events, taking lead on in-store execution

Team Management & Leadership

• Manage team of associates, providing proper direction, performance evaluations, and support to meet goals and encourage professional development
• Foster employee engagement and collaborate with Sales Director to maintain connection between the shop team and larger organization
• Maintain organization of store responsibilities, including: SOPs, workflows, performance standards, and delineation of responsibilities
• Develop strategies to further sales goals, customer engagement, and product knowledge

Sales & Product Expertise

• Collaborate with Sales Director to create realistic KPIs and shop metrics; track and report on progress on as frequent a basis as necessary
• Meet sales goals by applying friendly yet proactive sales techniques, such as fragrance or product suggestions and upsell tactics; train associates on appropriate strategies
• Share customer feedback, as well as store victories and opportunities along with any actionable solutions for pain points
• Coordinate with Sales Director and Marketing team on execution of in-store promos and campaigns

Inventory and Buying

• Manage store inventory by comparing sell-through data with available product; submit PO transfer requests and work within provided budget
• Maintain highest standards for inventory cycle counts, reporting to the Inventory team and Sales Director while taking accountability for any inaccuracies
• Submit purchase orders for store expenses working within monthly budgets provided by Operations team 

QUALIFICATIONS:

• Manager or manager-in-training experience in a retail environment required
• Available to work 5 days a week including weekends, holidays, and in-store events
• Goal-oriented, results driven with innate interest in narrow and broad metrics analysis
• Exceptional customer service skills with at least 2-3 yrs experience in customer-facing role and/or sales
• Passionate about building strong, effective, and collaborative teams 
• Able to quickly identify problems and customize solutions suitably while keeping cool under pressure
• Interest in learning about P.F. products and enthusiasm for brands with a similar mission is a plus
• Must take punctuality seriously!

BENEFITS:

• Paid vacation and sick leave
• Subsidized health care
• 401(k) plan options
• Commuter benefit contributions
• Payday product
• Employee discounts